🔄 Refund & Returns Policy

Nexa Computer
Website: nexacomputer.in
Location: 107, Bhandari House - 91Nehru Pl Market Rd, Nehru PlaceNew, near Hemkunt Chambers, New Delhi, Delhi 110019
Phone: +91 9554480368
Email: support@nexacomputer.in

📦 Return Eligibility

• Item must be unused and in original condition
• Must be returned with original packaging
• Proof of purchase (receipt/invoice) is required

Note: Do not send products back to the manufacturer.

🚫 Non-Returnable Items

• Gift cards
• Downloadable software products
• Selected health and personal care items
• Perishable goods (if applicable)
• Hazardous materials, flammable liquids or gases

⚠️ Partial Refunds (if applicable)

• Items showing signs of use
• Opened CDs, DVDs, software, games, or similar media
• Items not in original condition or damaged (not due to our error)
• Items returned after 7 days (up to 30 days may be considered partially)

💰 Refund Process

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

• If approved, refund will be processed to your original payment method
• Refund timeline: 5–7 working days

⏳ Late or Missing Refunds

• Check your bank account
• Contact your credit card provider
• Contact your bank for processing delays

If still not received, contact us at support@nexacomputer.in

🏷️ Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

🔁 Exchanges

We replace items only if they are defective or damaged.

To request an exchange, email us at support@nexacomputer.in and send your product to:

Return Address:
107, Bhandari House – 91 Nehru Place Market Rd,
Near Hemkunt Chambers,
New Delhi, Delhi – 110019

🎁 Gifts

• If marked as a gift: you will receive store credit
• If not marked as a gift: refund will be issued to original buyer

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• Return shipping may be deducted from refund
• Use trackable shipping for high-value items

We do not guarantee receipt of returned items.